Shipping policy

Thank you for shopping with Thriving Paw. Below are the details of how and when your order will arrive.

Where we ship

We currently ship to addresses within the United States.

Free shipping

Enjoy free standard shipping on all orders over $50. For orders under $50, the shipping cost is calculated and shown at checkout before you pay.

Processing time

Orders are processed within 1-3 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays are processed on the next business day.

Delivery time

Once your order has been processed, standard delivery takes 8-15 business days. Please note that delivery estimates are not guarantees; carrier delays, severe weather, and peak seasons can occasionally extend them.

Multiple packages

Items in the same order may ship separately from different fulfillment centers and arrive on different days, at no extra cost to you.

Order tracking

When your order ships, you will receive an email with a tracking number. Tracking information may take 24-72 hours to show the first update.

Delayed or lost packages

If your tracking has not updated for 7 consecutive days, or your order has not arrived within 20 business days of purchase, please contact us at support@thrivingpaw.com. We will investigate with the carrier and, if the package is confirmed lost, send a free replacement or issue a full refund.

If tracking shows your package as delivered but you cannot find it, please check around your property and with neighbors, then contact us within 7 days of the delivery date so we can open an investigation with the carrier.

Damaged items

If your order arrives damaged, you do not need to return it. Email support@thrivingpaw.com with your order number and photos or a video of the damage, and we will send a replacement or issue a refund, as described in our Refund Policy.

Shipping address

Please make sure your shipping address is complete and correct. If you notice an error, contact us within 12 hours of placing your order and we will do our best to update it before it ships. We are not responsible for orders delivered to an incorrect address provided at checkout.

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